Claims Program Analyst

Job Category: Claims / Utility
Job Type: Contract Full Time
Job Location: Honolulu County

The Claims Program Analyst processes and tracks claims arising under HART’s construction contracts under the supervision and direction of the Construction Claims Manager. More specifically, the Claims Program Analyst is responsible for assisting with the intake, evaluation, strategy, documentation, monitoring, and dispute resolution support of potential and developed construction claims, while reporting to/working closely with the Construction Claims Manager and the Deputy Director, Construction Claims, Utility, and Third-Party Contracts. This position requires strong written and oral communication skills, the ability to prioritize and perform multiple assigned tasks with little or no supervision, and a familiarity with or a willingness to become familiar with contract documents and general contract principles. Training is provided by supervisors.

Duties & Responsibilities

  • Contract/document review, analysis and contract provision interpretation
  • Issue spotting
  • Interfacing with construction project management teams to acquire the relevant project documentation and facts;
  • Drafting chronologies or summaries of events/issues and gathering evidence in support of HART’s position;
  • Compiling, organizing, and maintaining claims working files under multiple contracts and ensuring that interested parties have appropriate access to such files
  • Monitoring activity of claims and maintaining status records
  • Interfacing with HART’s claims consultants and actively monitoring the claims budget
  • Managing HART’s claims consultants’ contracts by assessing overall compliance, evaluating invoices, and tracking status
  • Drafting, editing, and finalizing correspondence, task orders, and other claims-related documents
  • Developing reports in Word, Excel, PowerPoint, or other software as required
  • Litigation support
  • Performing contract amendment and closeout procedures.

Training, Experience & Requirements

  • Bachelor’s Degree (Preferred) – A combination of education and experience substantially equivalent to a bachelor’s degree from an accredited college or university, preferably in business administration, construction management, or a related field, together with two years professional experience. Ideally such professional experience will have involved claims, litigation or other legal services, and/or contracts administration.
  • Preferred Experience:
    • Construction projects
    • Major public transportation project


  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift


$52,044 – $77,100 per year


HART does not cover any relocation costs and does not allow any Telecommuting (Tele-work).

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